Terms & Conditions

As a valued casino Rapid Rewards Players Club member at Great Blue Heron Casino, you will enjoy the best the property has to offer. The more you play using your Rapid Rewards Club card, the more exclusive services and rewards you will receive.

  1. To be eligible to become a Member (each, a “Member”) in the Rapid Rewards Players Club (the “Program”) at Great Blue Heron Casino, a patron must: (i) be 19 years of age or older; (ii) not be inactive, self-excluded or trespassed; and (iii) not be an officer, director or employee of Great Blue Heron Casino (“GBHC”), Ontario Lottery and Gaming Corporation (“OLG”) or the Alcohol and Gaming Commission of Ontario (“AGCO”) (all as determined by GBHC in its sole discretion). There is no fee payable to obtain membership in the Program. To participate in the Program, a Member must comply with these Rapid Rewards Players Club Terms and Conditions (“Terms”).  Great Blue Heron Casino is a provincially registered business name of the Ontario Lottery and Gaming Corporation.
  2. There are two (2) types of Points (each, a “Point” and collectively, the “Points”) that can be earned in relation to the Program through qualifying recorded slot play at GBHC.  To record slot play, a Member must: (i) properly insert his/her Rapid Rewards Players Club Card (the “Card”) into the card reader on the slot machine for the entire duration of slot play that the Member wants recorded; (ii) ensure that the Card is accepted for play; and (iii) ensure that the Member’s name and Slot Rewards Points are displayed.
    1. Slot Reward Points:  Slot Reward Points (each, a “Slot Reward Point” and collectively, the “Slot Reward Points”) are points for play that will be awarded at a rate determined by GBHC in its sole discretion, as follows: 
      • Slot Play Activity Recorded with Card: Per Every $100
      • Slot Reward Point Accumulation at Preferred Membership Level: 50 Slot Reward Points
      • Slot Reward Point Accumulation at Premium Membership Level: 55.00 Slot Reward Points
      • Slot Reward Point Accumulation at Elite Membership Level: 57.50 Slot Reward Points
      • Once earned in accordance with these Terms, Slot Reward Points properly accumulated by Elite and Premium Members can be redeemed for a Reward or Rewards (each, a “Reward” and collectively, the “Rewards”) pursuant to these Terms. Preferred members can only use their Slot Rewards points as points for play.  Except as otherwise noted in these Terms, Slot Reward Points do not expire.  See Section h for details on redeeming Slot Rewards Points.
    2. Tier Points:  Tier Points (each, a “Tier Point” and collectively, the “Tier Points”) will be awarded at a rate determined by GBHC in its sole discretion, as follows:
      • Slot Play Activity Recorded with Card: Every $2
      • Tier Point Accumulation at Preferred Membership Level: 1 Tier Point
      • Tier Point Accumulation at Premium Membership Level: 1 Tier Point
      • Tier Point Accumulation at Elite Membership Level: 1 Tier Point
      • Tier Points have no redemption value.  Instead, Tier Points are used only to determine a Member’s membership level in the Program, as follows:
      • Number of Tier Points accumulated by the Member between: (i) February 2 and August 1; and (ii) August 2 and February 1 (each, a “Tier Period”):
        • Preferred Membership Level: 0 to 3,499 Tier Points
        • Premium Membership Level: 3,500 to 29,999 Tier Points
        • Elite Membership Level: 30,000+ Tier Points
      • A Member’s Tier Points will automatically be reset to Zero (0) at the beginning of the next applicable Tier Period.
    3. Only Elite and Premium level members can redeem their Slot Reward Points for cash back dollars at a percentage determined by GBHC.  Please see chart below:
      • Slot Play Activity Recorded with Card For Every $1,000
      • Slot Reward Points Earned (points for play): 500
      • Value of points for play: $5.00
      • Cash Back Dollar Value (only at Elite and Premium Membership Level): $4.00
      • Slot Reward Points can be converted for slot play directly at a slot machine at GBHC. 
    4. A Member can have only one (1) membership account (an “Account”) in relation to the Program.  It is the Member’s responsibility to ensure that the Card is properly inserted into the card reader and accepted for play. A Member’s Card can only be used by the named Card holder and may not be placed in card readers or otherwise used by any other individual or entity.
    5. Slot Reward Points will automatically be tracked and allocated to each Member’s account by GBHC in accordance with its official records. Slot Reward Points have no value outside of this Program.  Slot Reward Points do not have any cash surrender value and cannot be assigned, exchanged, traded, bartered, purchased, given by gift or otherwise sold.  Any Slot Reward Points so acquired are void.   Without limiting the generality of the foregoing, GBHC may, at its sole discretion, agree to transfer Slot Reward Points to the Card of the surviving next-of-kin of a deceased Member (provided such next-of-kin is or becomes a Member of the Program in accordance with these Terms).  The accumulation of Slot Reward Points does not entitle the Member to any vested rights, and GBHC does not guarantee in any way the continued availability of, any Reward or any other benefit. All Slot Reward Points are subject to verification at any time and for any reason.  GBHC reserves the right, in its sole discretion, to invalidate any Slot Reward Points that GBHC deems to have been awarded in error, or as the result of any fraudulent activity, or any activity not in keeping with the letter and/or spirit of these Terms, as interpreted by GBHC in its sole discretion.  Any Slot Reward Points that cannot be verified to the complete satisfaction of GBHC are subject to disqualification.  GBHC, OLG, the AGCO, their respective advertising, promotion and management agencies, and each of their respective parent companies, subsidiaries, affiliates, prize suppliers, advertising/promotion agencies and any entity involved in the development, production, administration, or fulfillment of the Program, and each of their respective officers, directors, agents, representatives, successors and assigns (collectively, the “Released Parties”) will not be liable for, and accept no liability whatsoever in relation to, the failure of any Slot Reward Points to be captured or recorded for any reason. Any Slot Reward Points accumulated through misuse of the Card, abuse or fraud (all as determined by GBHC in its sole discretion) will be forfeited. All determinations regarding whether or not a Member is eligible to earn Slot Reward Points in accordance with these Terms will be made by GBHC in its sole discretion.
    6. As noted in Section a, Slot Rewards Points may be redeemed by a Member for a Reward or Rewards in accordance with the redemption schedule available at the Rewards Players Club Centre at Great Blue Heron Casino. Each Reward will be associated with a specified number of Slot Reward Points.  To be eligible to redeem a Reward, the Member must have (at a minimum) the specified number of Slot Rewards Points associated with the applicable Reward.  All Rewards are subject to availability at the time of the redemption request.  GBHC may, in its sole discretion, cease to offer any Reward(s), and may, in its sole discretion, substitute a similar Reward of equivalent or greater value for any reason.  The Slot Reward Point value associated with each Reward shall be set by GBHC, in its sole discretion, and is subject to change without notice. The Released Parties are not responsible for, and accept no liability whatsoever in relation to, incorrect Slot Reward Point values displayed in relation to the redemption schedule or elsewhere. After a Reward is redeemed by a Member, the specified number of Slot Reward Points will automatically be debited from the Member’s Account.  Slot Rewards Points may not be redeemed by any person other than the Member associated with the Slot Rewards Points.  From time to time, GBHC may advertise or offer exclusive offers to select Members to redeem Slot Rewards Points for items other than a Reward, or receive other benefits.
    7. If a Member has no recorded slot play activity for twelve (12) consecutive calendar months, the Member’s Account in the Program will be deemed to be inactive and all accumulated Slot Reward Points will be forfeited in their entirety, at the sole discretion of GBHC. The Member will be notified by GBHC accordingly.  A Member’s Account will be returned to active status if the Member records slot play in accordance with these Terms and/or completes a transaction at the Rapid Rewards Players Club Centre at Great Blue Heron Casino during the thirty-six (36) month period following inactivation.  Once a Member’s Account is inactive, GBHC will continue to maintain personal information for a minimum of thirty-six (36) months for those purposes set out in Section x to facilitate Account reactivation and in accordance with OLG’s Corporate Classification Scheme and Retention Schedule.  Inactive Accounts may be sent marketing/promotional/research communication in accordance with the Member’s consent recorded in their Account for receiving such materials. Once a Member’s Account is inactive, OLG will continue to maintain personal information in accordance with OLG’s Corporate Classification Scheme and Retention Schedule.
    8. Valid government-issued photo identification must be presented to join the Program. A valid Card and a valid government-issued identification, or PIN (Personal Identification Number) when applicable, must be presented to make a transaction pursuant to the Program. Valid government-issued identification must be presented to obtain a replacement Card.
    9. GBHC reserves the right, in its sole discretion, to deny any application for Program membership. At the sole discretion of GBHC, a Member’s membership in the Program may be revoked or cancelled at any time.  In such circumstances, any accumulated Slot Reward Points will be forfeited in their entirety, at the sole discretion of GBHC. A member’s Card must be returned at the time of revocation or cancellation of membership in the Program.
    10. The Released Parties make no representations or warranties, express or implied, with regard to the Program, including without limitation, the Card, including any warranty of merchantability, fitness for a particular purpose title, non-infringement or that the Card will always be accepted.  The Released Parties shall not be liable for, and each Member hereby releases and agrees to hold the Released Parties harmless from and against, any and all losses, claims, demands, awards, judgments, actions, proceedings,  damages, and all other costs or expenses, (direct or indirect, tangible or intangible and including without limitation legal fees and disbursements), however caused, suffered or incurred by any person as a result of their participation in the Program, including without limitation; i) the use or misuse of a Card; ii) loss of, damage to or destruction of property; iii) loss of, or inappropriate assess to, data and information and/or other security breaches; and/or iv) identity theft.  In the event one or more of the Released Parties is found liable, the Member shall only be entitled to recover actual and direct damages, not to exceed in the aggregate the monetary equivalent value of the last Slot Reward Points balance on the Member’s Card.  The Released Parties shall have no liability for any incidental, indirect, exemplary, punitive, or consequential damages arising of or in any way connected with the Program, even if GBHC has been advised of the possibility of such damages.
    11. Each Member who qualifies for the Program is entitled to only one (1) unique Card number, which is issued upon enrollment in the Program. GBHC may limit the number of Cards or replacement Cards issued to any Member. All Cards are the property of GBHC.
    12. The Released Parties are not responsible for lost, stolen or destroyed Cards. Lost, stolen or destroyed Cards must be reported to a representative at GBHC. GBHC, in its discretion, may or may not replace lost, stolen or destroyed Cards.
    13. GBHC reserves the right, in its sole discretion subject only to applicable law, to modify all or a portion of these Terms at any time without further notice and without incurring any liability or obligation.  A Member’s continued access to and/or use of the Program after any such changes constitutes his/her acceptance of, and agreement to be legally bound by, these Terms as revised.  It is each Member’s sole responsibility to regularly check to determine if there have been any changes to these Terms and to review such changes.
    14. Subject only to applicable law, a Member’s Account (and therefore his/her ability to participate in the Program) may be terminated at any time and without notice by GBHC if the Member has been deemed by GBHC, in its sole discretion, to: (i) violate these Terms; (ii) provide false or fictitious information to GBHC; (iii) misuse or abuse (or attempt to misuse or abuse) the Program and/or Member privileges; (iv) commit (or attempt to commit) fraud; (v) reverse engineer, disassemble, decompile, or translate any website, program, application or software, or any component thereof, used by the Released Parties or any third party in association with the Program; (vi) attempt to derive the source code of any website, program, application or software, or any component thereof, used by the Released Parties or any third party in association with the Program; (vii) install any viruses, trojan horses, time bombs, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment used by the Released Parties or any third party in association with the Program; (viii) commit (or attempt to commit) any action in violation of any applicable law; (ix)  authorize or assist any third party to do any of the foregoing and/or (x) take any other action or actions deemed by GBHC to be contrary to the Program, GBHC’s interpretation of the letter and/or spirit of these Terms, or the interests of other Members. If a Member’s permission to participate in the Program is terminated by GBHC for any reason, the agreement formed by the Member’s acceptance of these Terms will nevertheless continue to apply and be binding upon the Member in respect of the Member’s prior participation in the Program and anything relating to or arising from such participation.  Upon termination, all Slot Reward Points associated with the Member’s account will be forfeited in their entirety, at the sole discretion of OLG.  If a Member is dissatisfied with the Program for any reason, then his/her sole and exclusive remedy is to redeem any existing Slot Reward Points in accordance with these Terms and discontinue participating in the Program.
    15. EACH MEMBER IS SOLELY RESPONSIBLE FOR ALL ACTIONS THAT TAKE PLACE UNDER HIS/HER CARD (WHETHER OR NOT SUCH ACTIONS TAKE PLACE WITH OR WITHOUT THE MEMBER’S KNOWLEDGE OR CONSENT).
    16. GBHC reserves the right, in its sole discretion, to require proof  from any Member (in a form acceptable to GBHC) for any reason GBHC deems necessary, in its sole discretion, for the purposes of administering this Program in accordance with GBHC’s interpretation of the letter and spirit of these Terms.  Failure to provide such proof to the complete satisfaction of GBHC within the timeline specified by GBHC may result in disqualification from the Program.  If it is discovered by GBHC (using any evidence or other information made available to or otherwise discovered by GBHC) that any Member (or any person purporting to be a Member) has attempted to use multiple names, identities and/or any other means not expressly sanctioned by these Terms to participate in or disrupt this Program, then he/she may be disqualified from the Program in the sole discretion of GBHC.
    17. The Released Parties assume no liability whatsoever in relation to this Program.  The Released Parties are not responsible for: (i) any late, lost, misdirected, delayed, incomplete, incompatible or misdirected information (all of which is void); (ii) any failure(s), malfunction(s) or other problem(s) of any nature whatsoever; (iii) the failure of any information to be received, captured or recorded for any reason whatsoever; and/or (iv) any combination of the above.
    18. By participating in this Program, each Member: (i) confirms compliance with these Terms; and (ii) releases the Released Parties from any and all liability in connection with this Program the Member’s participation herein and/or the awarding and use/misuse of a Reward or any portion thereof.
    19. GBHC reserves the right, in its sole discretion, to withdraw, suspend or amend this Program in any way, or to amend these Terms in any way, without prior notice or obligation, in the event of: (i) any cause beyond the reasonable control of GBHC that interferes with the proper conduct of this Program as contemplated by these Terms, including, without limitation, any error, problem, tampering, unauthorized intervention, fraud or failure of any kind whatsoever; (ii) any accident, printing, administrative, or other error of any kind; and/or (iii) for any other reason that GBHC deems necessary, in its sole discretion, to ensure that this Program is conducted in accordance with GBHC’s interpretation of the letter and spirit of these Terms.   Any attempt to undermine the legitimate operation of this Program in any way (as determined by GBHC in its sole discretion) may be a violation of criminal and civil laws and should such an attempt be made, GBHC reserves the right to seek remedies and damages to the fullest extent permitted by law.
    20. GBHC reserves the right, in its sole discretion, to take whatever measures or actions it deems necessary to help ensure that the Program is administered in accordance with GBHC’s interpretation of the letter and spirit of these Terms. ANY INDIVIDUAL DEEMED BY GBHC AT ANY TIME TO BE IN VIOLATION OF GBHC’s INTERPRETATION OF THE LETTER AND/OR SPIRIT OF THESE TERMS FOR ANY REASON WHATSOEVER IS SUBJECT TO DISQUALIFICATION IN THE SOLE DISCRETION OF GBHC.
    21. OLG collects your personal information in accordance with applicable Ontario laws, which include the Ontario Lottery and Gaming Corporation Act, 1999 (OLGCA). OLG collects and uses personal information for the following principal purposes and for other purposes reasonably necessary to give effect to these purposes:
      • the administration of, and to ensure the integrity, security, compliance and risk management of games and gaming operations;
      • to facilitate enrollment in other services provided by Great Blue Heron Casino that may be of interest to you;
      • to administer Responsible Gambling programs;
      • to administering the Program;
      • to administer Great Blue Heron Casino’s contests, offers, promotions, events, news and surveys; including to send to you promotional offers and communications with your consent as required by law;
      • for customer service, gaming research and statistical purposes;
      • for investigation or audit purposes, for which purposes it may be necessary to share the information with third parties including police and other law enforcement or investigatory bodies; and,
      • as otherwise permitted by the Freedom of Information and Protection of Privacy Act (FIPPA) or as permitted or required by law.
      • Personal information shall only be retained by OLG for as long as necessary to fulfil the above purposes.
    22. OLG will share personal information with the third party operator(s) of the Great Blue Heron Casino to use for purposes that are consistent with the above mentioned purposes. OLG and its third party operator(s) of the Great Blue Heron Casino may transfer personal information to consultants, agents and service providers who perform services related to Great Blue Heron Casino. In these instances OLG/its third party operator(s) will only transfer such information as is required to perform those services. In such cases OLG will enter into contractual agreements to protect the security and confidentiality of your personal information. Personal information may be transmitted and stored outside of Canada and is subject to the laws and lawful disclosure requirements in the recipient jurisdictions.
    23. In order to be eligible to receive exclusive benefits, promotions, bonuses, special events, event invitations, newsletters and membership information, Members are responsible for notifying a representative at GBHC of any name, address, phone number, e-mail and/or consent changes.
    24. In determining whether a Member is entitled to redeem Slot Reward Points, GBHC is entitled to review and rely upon, and the Member is bound by, the information recorded in GBHC’s computer database. No Slot Reward Points shall be redeemed, and no discretionary complimentary shall be issued, unless the Slot Reward Points and personal information is validated by GBHC using the validation procedure of the GBHC computer system.
    25. GBHC reserves the right, in its sole discretion, to adjust any of the dates, timeframes and/or other mechanics stipulated in these Terms, to the extent necessary, for purposes of verifying compliance by any Member or other information with these Terms, or as a result of any problems, or in light of any other circumstances which, in the opinion of GBHC, in its sole discretion, affect the proper administration of the Program as contemplated in these Terms, or for any other reason.
    26. GBHC reserves the right to change or alter this Program, as it deems appropriate, including, but not limited to, making changes or alterations to these Terms relating to the accommodation of participants in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
    27. In the event of any discrepancy or inconsistency between the terms and conditions of these Terms and disclosures or other statements contained in any Program-related materials and/or any instructions or interpretations of these Terms given by any representative of GBHC, the terms and conditions of these Terms shall prevail, govern and control to the fullest extent permitted by law.
    28. The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision.  In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms shall otherwise remain in effect and shall be construed in accordance with the terms as if the invalid or illegal provision were not contained herein.
    29. This Program is subject to all applicable federal, provincial and municipal laws. Void where prohibited or restricted by law. The decisions of GBHC with respect to all aspects of this Program are final and binding on all Members without right of appeal.
    30. To the fullest extent permitted by applicable law, all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms or the rights and obligations of Members, OLG, GBHC or any of the other the Released Parties in connection with the Program will be governed by and construed in accordance with the domestic laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws. The parties hereby consent to exclusive jurisdiction and venue of the courts located in Ontario in any action to enforce (or otherwise relating to) these Terms or relating to this Program.
    31. Any waiver by GBHC of the strict observance, performance or compliance by a Member with any of the Terms contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of GBHC as a result of any other failure to observe, perform or comply with these Terms. No delay or omission by GBHC in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
    32. These Terms supersede all previous terms and conditions for the Rapid Rewards Players Club at GBHC.

Patrons with self-excluded or trespassed status as determined by GBHC will not be eligible to participate in any GBHC promotions or programs. Any self-excluded person detected at a gaming property will be removed and trespassed. See a GBHC representative for details.